About Us

1.1 All work completed and components installed/supplied by The way bicycle Sdn. Bhd. must be paid for in full before leaving The way bicycle Sdn. Bhd. premises by the customer. Cash or check payments must be made upon collection of your bicycle/products. Checks should be made payable to 'THE WAY BICYCLE SDN BHD'.
1.2 All customers will be provided with a receipt detailing the labour, components and a brief description of the work completed.
1.3 THE WAY BICYCLE Sdn. Bhd. staff will provide you with a written or verbal estimate for any work required after the initial assessment of the bike at the company premises. No work will be completed until the customer agrees to the initial estimate and assessment.
1.4 If further parts or labour are required after service or repair work has commenced, you will be contacted for approval before any further work is undertaken. This may be either in writing or verbally.
1.5 If work that has been estimated and previously agreed upon is then cancelled for any reason by The way bicycle Sdn. Bhd. or 'the customer', The way bicycle Sdn. Bhd. shall not be liable for the condition of the bicycle at the time of cancellation. Any further work required, requested by 'the customer' or suggested by The way bicycle Sdn. Bhd. will be charged at the normal rate.
1.6 The full hourly rate (currently RM30.00 per hour) will be charged for each hour of service work completed, even if the service work is not fully completed at the time of the customer's cancellation.
1.7 If "the customer" is not satisfied with any work completed by The way bicycle Sdn. Bhd., The way bicycle Sdn. Bhd. must be notified within 24 hours of the collection. The way bicycle Sdn. Bhd will then endeavor to rectify any problems, not including wear and tear or damage incurred since collection. Refunds are not available for service or repair work.
1.8 The way bicycle Sdn. Bhd. shall not be responsible for any upgrades, alterations, adjustments, repairs or maintenance made after any of our services/repairs.
1.9 All repaired and/or serviced bicycles shall be test ridden by the mechanic performing the work prior to collection/delivery by the customer.
1.10 The way bicycle Sdn. Bhd reserves the right to refuse service if there is reasonable doubt about the safety or compatibility of the bicycle or any component supplied.
1.11 The way bicycle Sdn. Bhd does not use used/second hand components for any service or repair including building wheels, except for hubs and rims in good condition as determined by a The way bicycle Sdn. Bhd employee. The way bicycle Sdn. Bhd. shall not be liable for the condition of the bicycle after the use of used/second hand components at the request of the customer.
1.12 Bicycle Storage: We have limited space to store completed workshop jobs and request that all bicycles be collected on the agreed collection/completion date unless otherwise agreed in writing.
1.13 Bicycle Storage Charges: A charge of RM3.00 will be added to the total Bicycle Service or Repair invoice for each additional day the Bicycle is stored at The way bicycle Sdn. Bhd. after 3 days from the agreed collection date, up to a maximum of 30 days.
1.14 Uncollected Bicycles: All Bicycles must be collected within 30 days from the date of completion of the service or repair. Any bicycles remaining in storage after 30 days from the agreed completion date will be sold to recover the cost of the service or donated to a local charity for reuse or disposal.
1.15 Any advice given by The way bicycle Sdn. Bhd. or its employees during telephone conversations is based solely on the information provided by "the customer" and therefore The way bicycle Sdn. Bhd. shall not be liable for any loss, cost, injury or death arising therefrom. Where advice is given after visual inspection by The way bicycle Sdn. Bhd or its employees, such advice shall be an opinion only and we shall not be liable for any inaccuracy therein.

2.1 Goods supplied are supplied only to correspond to the purpose for which goods of that kind are commonly supplied, and not for any alternative uses to which they may be put. We shall accept no liability for any failure of goods due to any such alternative use, amendment or modification.
2.2 ‘The customer’ confirms that they shall comply with any and all rules relating to installation of the goods and fully accept that The way bicycle Sdn. Bhd shall not be liable for any loss which results from forced, misdirected, inappropriate or unqualified installation of any goods or not adequately maintained the goods.
2.3 Any goods, or parts of them, that are modified or adapted by ‘the customer’ or any third party shall no longer be warranted by the manufacturer nor shall The way bicycle Sdn. Bhd be liable for any failures resulting from any such modification or adaptation.
2.4 We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a contract that is caused by an event outside our control. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
2.5 All of the products The way bicycle Sdn. Bhd sell come with a manufacturer guarantee. The length of guarantee period is determined by the product manufacturer. If you have any concerns as to the quality of a product bought from us, or wish to make a claim under a warranty or guarantee, please do contact us.

3.1 All Club gathering and Classes bookings require full payment to be confirmed.
3.2 Bookings are transferable or refundable up to 7 days before the event. After this time no refund or transfer will be given.
3.3 Due to the hands-on nature of potential safety issues, children under 10 years of age are not permitted.
3.4 The way bicycle Sdn. Bhd and its employees reserve the right to decline anyone access to the event if they are deemed to be acting inappropriately or in an unsafe manner.
3.5 The way bicycle Sdn. Bhd and its employees accept no responsibility for any personal belongings brought into the companies premises.
3.6 The way bicycle Sdn. Bhd and its employees accept no responsibility for any injury caused by misuse of tools or equipment or not following correct supervision.
3.7 The way bicycle Sdn. Bhd and its employees accept no responsibility for any injury caused by any work that is unsupervised outside of the classes environment.

4.1 Our gift vouchers are represent pre-payment which may be used to pay for goods and services at The way bicycle Sdn. Bhd. The voucher is not designed to be used for mail order, telephone order, or Internet transactions.
4.2 The way bicycle Sdn. Bhd reserves the right to alter or end this promotion at any time.
4.3 All vouchers must be used with 12 months of the issue date on the voucher. If no date is given then the expiry date is at the discretion of The way bicycle Sdn. Bhd staff.

5.1 All online bookings using the The way bicycle Sdn. Bhd. Website and Facebook require the applicant's email and cell phone number for a service slot to be confirmed.
5.2 Online booking service slots except club gathering and classes are relocatable or cancelable up to 24 hours before the selected service slot. In case you have paid booking deposit, after this time no refund or transfer will be given.
5.3 We reserve the right to cancel or refuse service jobs booked in using the online booking form. In case you have paid booking deposit if your service slot is refused you by The way bicycle Sdn. Bhd, you will be entitled to a full refund of your booking deposit.
5.4 A full estimate and assessment of your bicycle will be completed on arrival in The way bicycle Sdn. Bhd.’s premises by a staff member of The way bicycle Sdn. Bhd. as stated in the bike storage, repairs and servicing work terms of service.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
(b) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
(b) any other information that you choose to send to us.

(2) Cookies
We use cookies on this website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send you cookies which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognize your computer when you visit our website, store affiliate information, store items in the shopping cart to proceed to checkout and to personalize our website for you.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
We use Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at http://www.google.com/privacypolicy.html.

(3) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalizing the website;
(c) enable your use of the services available on the website;
(d) supply to you services purchased via the website;
(e) send statements and invoices to you, store your bank and payment details, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at service@thewaybicycle.com);
(4) Other disclosures
Where you are a customer of ours and by using our services to host, store, send, relay or process spam, we may disclose to any established anti-spam organization such details of your account as we consider reasonably necessary to enable such organizations to properly conduct their business (which may include your name, address, email address, telephone number, and IP address).
In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

(5) International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate from time to time. You expressly agree to all such transfers of your personal data.
(6) Security of your personal data
We will take all reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (firewall and password protected) servers. All financial information stored on our servers will be encrypted, and all electronic transactions between you and us will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in).
(7) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at RM10.00).
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(11) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to service@thewaybicycle.com